#Courses: Speaking With Confident

Picture of the Day (1)

Picture of the Day (2)

SPEAKING WITH CONFIDENT
Date: 26 - 27 June 2006
Time: 9am-5pm
Venue: United PREMAS Training College

I was send by management to attend 02 days course at UP Training College. Well I grabbed the opportunity cause it allowed me to be away from Operation Room... ha ha ha.. However, there are staff wondering why I was send to such course.

The objective of the courses are as follows:

• Understand how communication impacts relationships with others, work and social life
• identify the common causes of misunderstanding
• Understand the different behavioural styles and how to enhance their personal style of commnuication
• Identify a range of verbal and non-verbal factors which impacs communication positively and negatively
• Develop listening skills for better understanding
• Develop the competence to communicate clearly and effectively

In the Training Room

During the Break Time

The food was catered by...

Company Name: Stamford Catering Services P/L

Queing for food... food... food.... he he he he he...

Fatimah enjoying her fooOoooodddddd....

During the Presentation

Eddi with his presentation on Whose GOD is powerful

(An interesting joke...!!! I Laughing out Loud!!!)

Tommy with his presentation on His Love Affair with Football

Ee with his presentation on Himself

Rynne with her presentation on Camera Freak

Here how her presentation goes....

Hi Everyone...!!!!

How are you guys feeling today?!?!?

Good...??!? Really...?!?! That's great...

One and a half day had passed,

yet we hardly know each other...

However, I am glad to be among the chosen one to be with

bunch of wonderful people here...

It been great pleasure getting to know

every single one of you...

Today, I wanna introduce more about myself...

Besides travelling, I love to take pictures.

Wherever I go, my camera will be with me....

I will snap any pictures that come across or

I will just snap photo of myself...

You can called me a freak, but that just me....

End of the day, this pictures will be upload to

my blog as rememberance...

The memories stay forever...

If you really wanna know more about me...

Simply log in to her website....

Till then, I Rynne Noraini signing off....

Till we meet again... Thank you....

Applause... Applause... Applause.... ha ha ha

Geraldine with her presentation on Best Friend, her pet

Linda with her presentation on Hubby Love Diving

Which shark do not eat animal or fish in the water....???!!! Make a wild guess...!!!!

Kenny with his presentation on Customer Service

(I hope I'm right)

Rugayah with her presentation on Adopted Child

Fatimah with her presentation on 14 February

Terence with his presentation on First Love

Wynne with her presentation on Dear Mummy

To Myu, Jalil and Sandy

I apologised for missing your pictures during the presentation...

I was engrossed with your presentation. You folks had an interesting topic indeed.

Photo Session After Certificate Presentation....

Geraldine, Wynne, Linda, Rynne, Trainer Stephanie Loo, Fatimah, Sandy, Rugayah

Kenny, Tommy, Eddi, Ee, Trainer Stephanie Loo, Jalil, Myu, Terence

Geraldine, Wynne, Linda, Rynne, Trainer Stephanie Loo, Fatimah, Sandy, Rugayah

Tips to Reduce Anxiety

S - Smile and look friendly

T - Take a deep breath

E - Express yourself slowly at the start

A - Audience rapport to be establish early

D - Develop confidence by being prepared

Y - Your thoughts must be organised

End of the day I had so much fun and be missing my wonderful friends..

Till we meet again and stay in touch...

#PCC: Lesson From Tan Seow Kee .....

FAREWELL PAPA BEAR

It is sad to see a low profile leader who never fail to show guidance, motivate and support the staff to excel their goals leave the company. Director Tan Seow Kee was the heartbeat of our contact centre. With his 16 years of experienced, had gain respects, loyalty from clients. He built good rapport with clients and staff. Most of the senior staff who had together fight with him to sustain contracts felt the loss. We can never get another replacement just like you, Seow Kee. However the WMT (Work Management Team) wished you success in your business and all the best for your future endeavor.

Specially dedicated to TAN SEOW KEE....

A BOSS who always find time to SMILE...

Being HAPPY is his CHOICE, not a CHANCE...

Your LAUGHTER add LIFE to Contact Centre

WMT Staff wishing you Best of Luck...

Forget Us Not... Stay in Touch,,,

MEMOIRS FROM CONTACT CENTRE

WARMEST WISHES FROM US.....

Lessons from Tan Seow Kee

T - stands for Trusting that all of us eventually deserves what we get in life. Trust is also what he has given to us in making the right decisions for staff, department & company and his unwavering support.

A-  is for having the right attitude. Having the right attitude is so much more valuable than all the worldly qualifications you may have.

N - Nice. Yes, it is o.k. to be nice - this is something so many of us forget.

S - stands for "Self" and Ego. Many a time, we are so concerned with our self image & ego , in wanting to be right, that we forget about the other persons feeling and create unnecessary hurt

E - is for Encouragement. All of us needs this every once in a while

O - I remember Seow Kee taking ownership when a task assigned to a staff was not done. This is to protect the innocent and is a mark of a True Leader

W - is the Wisdom, knowing when to win and when to quit.

K - stands for Kindness that he has shown to us whenever we are down and feel depressed. K also stands for Karma, a believe in the knowledge that what goes around comes around

E - is for Empathy. The willingness to always listen to the other side of the story and stands in the person's shoes

E - stands for Enthusiasm, knowing that once the Enthusiasm is gone, it is good to move on