What’s worse than grumpy gate agents and a complaint line that no human being will ever answer? When you’re on a long-haul flight from Chicago to Ho Chi Minh City, in-flight service trumps anything that happens on the ground.
In-flight service isn’t just about the quality of the food or the amount of legroom you have; it’s also about entertainment options, comfort levels, and the treatment you receive from the flight crew. And when it’s bad, it can be excruciating.
After all, whether your flight attendants help fix your seatback screen and top off your drink with a smile, or snatch away your peanut pack before you finish it then run over your foot with the beverage cart, you’re stuck with them for hours. On the best flights, you’re leaning back in your seat, enjoying a just-released film in HD and sipping a cup of Cabernet. On other carriers, you’re more likely to be facing a loop of the grainy films from 1997 and buzzing your flight attendant to beg for a sip of water.
The airlines that got the lowest scores for service in Travel + Leisure’s annual World’s Best Awards survey were accused of being rude, if not “downright nasty,” and of “nickel-and-diming [customers] to death.”
No-frills carriers that are especially notorious for cutting conveniences (farewell, tiny snack cart) ended up on the list—but so did a number of traditional airlines.
“Flying is no longer an adventure or a pleasure,” said one Delta Air Lines passenger, mourning the loss of the Golden Era of air travel. “[Now] it’s an ordeal.”
From the bottom of the heap, these are the airlines with the most room for improvement. And to check out the competition that blew them out of the water, click here.
Article and picture from Travel and Leisure.
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